Terms

Terms and Conditions of Sale

Last updated 18 July 2026

Once the quotation letter (the "Quotation") and sales order form (the "Order Form") have been agreed between the buyer of the goods and services ("you") and The Fireplace and Stove Co. Limited ("The Fireplace and Stove Co."), and you have read and understood these terms and conditions of sale (the "Terms"), you enter into a legally binding contract (the "Contract") with The Fireplace and Stove Co. for the supply of fitted goods (comprising bespoke and non-bespoke components, the "Goods") and the associated installation services (the "Services") as detailed in the Quotation and Order Form. These are the Terms on which we supply the Goods and Services to you, so please read them before signing so that you understand your rights and obligations.

About us

The Fireplace and Stove Co. Limited (trading as The Fireplace and Stove Co.) is registered in England and Wales under company number 10081361 and VAT number 352636106. Its registered office is Unit 21, Heart of the Country Shopping Village, Swinfen, Lichfield, Staffordshire, WS14 9QR. The customer-facing showroom is at23, Heart of the Country Shopping Village, Lichfield, Staffordshire, WS14 9QR. You can contact us by telephone on 07828 576002, by email atinfo@thefireplaceandstove.co.uk or by writing to the showroom. If we need to contact you, we will do so by telephone or in writing to the email or postal address you provide on the Order Form.

Confirmation and specification

The Contract only comes into existence when a quotation has been accepted, a formal order form has been provided to you, and a deposit has been paid. Payment of a deposit against an order is deemed to represent acceptance of both the order and these Terms. The balance due is required before delivery on a supply only order, or 7 days before installation where we are providing installation services.

All Goods supplied will correspond with the Quotation and Order Form, be of satisfactory quality and be fit for purpose, subject to the other provisions of these Terms. All Services will be performed using reasonable skill, care and diligence. After the Contract begins we may make reasonable changes to the specification of any Goods or Services, for example to ensure compliance with any applicable law or code of practice, provided those changes do not reduce the standard, quality or performance of the Goods or Services or place you at a disadvantage.

Where any Goods consist of stone, wood or other natural products, variations in colour and appearance between items, and between items and any samples shown to you, may occur as a result of the natural characteristics of the material. These variations, along with natural flaws and colour changes, are not defects and do not justify rejection. We cannot guarantee natural materials against heat and will not be liable for any damage arising as a result.

If you request a change to the specification after the Contract begins, for example asking us to install additional units or change appliances, that change is only binding if we accept it in writing, and our agreement may be subject to you paying an increased price as notified to you.

Price, payment and ownership

Prices are subject to fluctuations in the availability, quality and cost of raw materials. We may vary any prices offered by giving you 30 days notice. Unless otherwise agreed in writing, all orders require an initial advance deposit of 50%. The remaining 50% must be paid within the 7 days before the Services commence. Failure to pay the balance will delay delivery until it is received in cleared funds. We are not obliged to deliver any Goods or perform any Services until the Goods have been paid for in full.

Prices are stated inclusive of VAT. We may adjust the price payable to reflect any later changes to the rate of VAT or special VAT circumstances. Payment can be made by cash, cheque, debit card, credit card or BACS, and our bank details are printed on all orders. The balance may become payable in the instalments detailed on the Order Form.

If you fail to pay any amount owed on time, we may suspend without liability any further deliveries of Goods or performance of Services until all overdue amounts are paid. We may also claim interest on any late payment, calculated on a daily basis at 8% above the base lending rate of Barclays Bank plc from time to time in force.

The Goods become your responsibility from the time we deliver them to you. All Goods supplied remain our property until paid for in full in cleared funds, although this does not affect any claim we may have against you for an overdue amount. Until ownership passes to you, if we ask, you must give us access to your home at a reasonable time to inspect the Goods and recover them if any payment is overdue.

Delivery and installation dates

For supply only orders, any delivery costs will be notified to you before you place your order, and we will provide an estimated delivery date. Any dates for delivery or performance are estimates. We will always try to meet them, but installation may run on due to unforeseen circumstances, so delivery and installation dates are not guaranteed. All installation dates are quoted in good faith and are approximate and subject to change.

We cannot accept responsibility for delays caused by circumstances beyond our reasonable control, such as adverse weather, staff illness or a general market shortage of particular Goods or parts. Such a delay is not good reason for cancelling the Contract.

Utility supplies and safety

At your own cost, you are responsible for ensuring your home has a safe electricity supply and, where applicable, a natural gas supply connection before we start work. If you are having an electric fire installed, you are responsible for ensuring a fuse spur has been fitted before installation. We do not install electric fuse spurs. Unless stated on the Order Form, arranging supply connections and meters is not part of the Services. If remedial work is required to provide a safe supply, and that need is not caused by any breach of these Terms by us, you must promptly arrange for it at your own expense, and we will not be liable for any delay caused as a direct result.

Your cancellation rights

You have the right to end these Terms without reason and at no cost at any time before actual delivery of the Goods to your home, and in limited circumstances after completion of the installation Services. The cancellation rights below apply to non-bespoke Goods, namely the fireplaces and chimney flues that consist of standard non-bespoke components.

For non-bespoke Goods bought off-premises, for example where the contract is concluded somewhere other than our showroom or office, or through distance communication, you have the right to cancel without giving any reason within 14 days from the date of delivery of the Goods at your home. To exercise this right, send us a clear statement that you wish to cancel within the 14 day period, using the contact details above.

Because of the nature of the Goods, it is preferable for the Goods and Services to be provided at the same time. You are deemed to request that we begin the installation Services at the same time as you accept and sign for delivery of the Goods. You still keep the right to cancel, but if you do cancel in these circumstances you will be required to pay a proportionate amount for work already undertaken and for any Goods already installed. If you cancel, we may collect at our own expense any non-bespoke Goods already delivered and reimburse you without delay for payments made, less a reasonable amount for any loss or damage caused to the Goods while at your home (unless caused by us or by a reasonable inspection), and less any payment due for Services performed at your request during the 14 day period.

These cancellation rights do not apply to bespoke, made to measure or custom made to order Goods, including made to measure fireplaces, hearths, worktops and surrounds and special order fires made to individual specifications, even if the 14 day period is still running.

If we fail to deliver the Goods and complete the Services by the agreed dates, and the delay is not caused by a breach of your obligations or by circumstances beyond our reasonable control, you may ask us in writing to complete within a further reasonable period. If we then fail to do so within that period, you may end the Contract due to our breach.

Access to your home and liability for damage

You must give us free access to your home, and to water, electricity and gas, so we can deliver the Goods and carry out the Services. You must secure in advance any licences, permits or authorisations needed, such as any listed building consents where applicable. Once Goods have been delivered, you become liable for any loss or damage to them unless directly caused by us or as an unavoidable result of a reasonable and careful inspection.

We usually work at your home during our usual working hours of 9.30am to 5.00pm, but we may occasionally work outside these hours to complete work sooner or reduce delay, and you agree to grant access if we ask. If you ask us to work outside these hours for your own convenience, our agreement is subject to you first agreeing to pay any applicable additional charges, which we will advise in advance.

We accept liability for reasonably foreseeable damage caused to your home as a direct result of our breach of these Terms. You accept that some cosmetic damage will be caused in order to perform the Services, such as damage to plaster, paintwork, skirting boards, floors (including carpets) and wall coverings, and that we are not responsible for making good that damage. We will keep dust and disruption to a minimum and clean up after ourselves, but you should expect some dust and should take reasonable steps to protect breakable and delicate items. Unless stated in the Quotation or Order Form, we will not bury pipework into floors or walls or box in pipework, and any cuts or holes we make will be made good but not permanently finished or redecorated. Where we make good, we cannot guarantee to match bricks, stonework and similar on a like for like basis.

We will not be liable for damage to your home caused as a direct result of structural defects or weaknesses unless that damage results from our breach of these Terms, or the defect should have been reasonably apparent to us on a reasonable visual inspection of the area before we started work. We are not obliged to carry out a detailed structural survey or to inspect parts that are not immediately visible, such as pipes buried behind plaster or under floorboards.

Dangerous materials and site clearance

No debris is removed by us unless this has been specifically quoted for and included on the Order Form. Where rubbish is left on site, we will bag it and tidy up as much as possible, and it will then be collected and disposed of by a third party we appoint. Disposal of rubble, old fires and fireplaces attracts a standard fee quoted after the survey.

If dangerous materials are found at your home, we may agree at our discretion to remove them for an additional charge agreed with you in advance. Otherwise, you must promptly arrange at your own expense for a specialist contractor to remove them, and we may suspend work until you have done so and provided a site clearance for reoccupation certificate from your contractor. If there is significant delay in arranging removal, or you refuse to arrange it, we may end the Contract, and you must pay a reasonable proportion of the overall price to reflect the Goods and Services already provided.

Suspension and termination by us

If we suspend or delay delivery of Goods or performance of Services at your request, or as a direct result of any breach by you of your obligations, for example failing to arrange a safe gas and electricity supply before we start, we may charge a reasonable additional amount to cover any unavoidable additional costs, expenses or losses, such as the cost of storing Goods.

If there is significant delay by you in meeting your obligations, for example failing to arrange the safe removal of asbestos, we may end the Contract if you fail to put things right within a further reasonable period we specify in writing. In that case you remain liable to pay the full price, although we may discount it by a reasonable amount to reflect any cost saving we actually benefit from, such as cancelling the supply of ordered Goods without penalty.

Our liability to you

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or that of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the Goods, and for defective Goods under the Consumer Protection Act 1987.

If we breach our obligations to you, we accept responsibility for loss or damage you suffer as a direct result that was reasonably foreseeable at the date we signed the Order Form. We do not accept responsibility for loss or damage that is not a direct result of our breach, including loss of earnings, or that was not reasonably foreseeable, or that is caused as a direct result of your breach of these Terms, for example failing to provide access to your home, or that is due to circumstances beyond our reasonable control. We will not be liable for loss or damage that could have been avoided or reduced by you taking reasonable mitigating steps.

If we commit a material or serious breach that is not caused by your breach or by circumstances beyond our reasonable control, you may ask us in writing to remedy it within a further reasonable period. If we then fail to do so within that period, you may end the Contract due to our breach. If you suffer loss or damage for which we are responsible, you must give us a reasonable opportunity to put things right, for example by allowing us access to repair damage, and you must take reasonable steps to minimise any loss.

Variations and assignment

Other than the limited circumstances in these Terms where we may make certain changes, any variation to these Terms after the Contract begins is only valid if agreed between you and us in writing. We may assign or subcontract some or all of our rights and obligations from time to time, but only where this does not prejudice your rights under these Terms.

Warranties

We warrant that all installation works and services we provide will continue to meet the standards in these Terms for a period of 5 years from the date the works or services commence. All Goods we supply are warranted free from defects and carry a manufacturer's guarantee, except showroom displays. All Goods must be inspected immediately after delivery or installation, no later than 3 days, and will be repaired or replaced free of charge if we find them defective or damaged as a direct result of our delivery or installation. This warranty does not apply to any defect arising from fair wear and tear, wilful damage, accident, negligence by you or a third party, use other than as recommended, failure to follow our or the manufacturer's aftercare instructions, or any alteration or repair carried out without our approval.

On any multi-fuel or wood burning stove, the following items are not covered under warranty: grate bars, stove glass, door seals and glass seals, firebricks and stove cement. Fuel for any solid fuel appliance must be as specified in the manufacturer's user manual, purchased from an approved coal merchant, with the relevant documentation for any warranty claim to be valid. Solid fuel appliances should be serviced once within every 12 month period and swept at least once a year, more often if smokeless fuel is used. Installation must use an appropriately competent person and the applicable Building Control route; check any claimed HETAS registration and work categories on the current official register. Failure to do so will invalidate any warranty claim.

All gas appliances must be installed by a Gas Safe registered engineer and serviced at least once in every 12 months, which in some cases is a stipulation of the manufacturer's warranty. This must be arranged with a Gas Safe registered installer. We require a copy of the gas safety certificate issued on the day, or the last service by the Gas Safe registered installer, before we proceed with a warranty claim.

You must notify us of any warranty claim as soon as reasonably possible after becoming aware of the fault, using the contact details provided when we delivered the Goods or performed the Services. To benefit from the warranty you must use and care for the Goods with reasonable care and in line with any instructions from us or the manufacturer. Neither we nor the manufacturer will be liable where a fault arises from your failure to meet these obligations, from deliberate damage or vandalism, from circumstances outside our control such as structural problems, from work carried out at your home by you or a third party not acting for us, or from any mechanical breakdown or failure of the Goods. The warranty applies only to the Goods and Services provided under these Terms and does not extend to your existing systems, which we assume are and will be maintained by you in satisfactory condition.

Custom made to order goods

All custom made to order goods are non-refundable. These are products manufactured and supplied by, but not limited to, Drugasar, Dru, Global, Spartherm, Element4, Kalfire, Dik Geurts, Stovax and Gazco, configured to suit each customer's individual specification. There are no cancellation rights in respect of custom made to order goods.

Designs and drawings

We provide designs and drawings for orders free of charge. However, if an order is cancelled, the following charges for drawings apply: the first drawing is £500, and any subsequent revision or drawing is charged at £100 per drawing.

Financial Conduct Authority

These Terms do not cover the credit broking requirements set out in CONC 2.5 of the FCA Handbook, which is available at handbook.fca.org.uk.

Duration and governing law

Unless ended earlier in line with its provisions, these Terms automatically end on the last day of the applicable warranty period. Any termination will not affect any claim, cause of action or liability that arose before the date of termination. English and Welsh law governs these Terms.