Specify the appliance and the installation together

Share Your Project Outline

To help us prepare for your consultation, please tell us a little about your project:

• Property Postcode: So we can confirm survey coverage for your area.
• Room & Chimney Details: Tell us which room the stove will go in, and whether you have an existing brick chimney, a modern class-1 flue, or no chimney at all (requiring a twin-wall flue system).
• Appliance Preferences: Let us know if you have a specific stove, fire, or fireplace model in mind from our showroom collection.

Once you share these details, our team will review your project and get in touch to confirm availability for your free home survey.

Talk at the showroom

Visiting our showroom at the Heart of the Country Shopping Village in Lichfield gives you the opportunity to compare materials, finishes, and appliance formats side by side. To ensure your visit is productive, our team will help align your design preferences with the technical requirements of your property before scheduling a home survey.

• Appliance & Finish Comparison: Compare live woodburning and multifuel displays across leading brands, alongside physical samples of slate, granite, oak beams, and bespoke chamber linings.
• Property & Flue Compatibility: Discuss your chimney status, whether you have a traditional brick stack requiring a flexible liner, an existing Class-1 system, or no chimney at all (requiring an internal or external twin-wall insulated flue).
• Heat Output & Room Sizing: Determine the correct kilowatt (kW) output based on your room's dimensions and insulation levels to prevent under-heating or over-firing.
• Hearth & Clearance Rules: Review necessary hearth projection, thickness, and distance-to-combustible regulations to suit your chosen freestanding stove or inset fireplace.
• Pre-Survey Action Plan: Address initial access, ventilation, and structural considerations so our HETAS-registered engineers have a complete picture when conducting your home survey.

A Home Survey Checks the Details First

A home survey checks the opening, hearth, chimney or proposed new route, ventilation, and access needed for the project. Before any work begins, our HETAS-registered engineers evaluate your living space to ensure your chosen stove or fireplace can be installed safely, efficiently, and in full compliance with UK Building Regulations.

• Opening & Structure: We measure the existing chimney breast, recess width, height, and depth, inspect the lintel, and assess the structural integrity of the brickwork or builder's opening.
• Hearth & Flooring: We verify floor load-bearing capacity and ensure the sub-hearth and finished hearth meet required depth, width, and clearance-to-combustibles standards.
• Chimney or Flue Route: We inspect traditional brick stacks for sound structure and liner suitability or map out the cleanest internal or external route for a modern twin-wall insulated flue system if no chimney exists.
• Ventilation & Air Supply: We calculate room volume and heating output to determine if dedicated combustion air vents or direct external air connections (DEAS) are legally required or recommended.
• Site Access & Logistics: We review property access, scaffolding or roof reach requirements, and material storage space to guarantee a smooth, safe installation day.

Receive Your Written Scope & Quotation

Following your home survey, we provide a fully detailed written quotation that sets out the selected products, installation work, known exclusions, and payment schedule for your specific job. This transparent breakdown ensures complete clarity and peace of mind before any order is placed or work is scheduled.

• Product Specification: A complete itemization of your chosen stove or fire, hearth materials, beam or surround, chamber lining, and flue components (such as flexible chimney liners or twin-wall pipework).
• Installation Work: Clear details on all labour costs, structural preparation, chamber opening alterations, flue fitting, CO alarm installation, and final HETAS testing and commissioning.
• Known Exclusions & Site Requirements: Explicit notes on any work outside our direct scope, such as scaffolding hiring, preliminary chimney sweeping, major electrical rerouting, or final cosmetic redecorating, so there are no surprises.
• Transparent Payment Schedule: Fully outlined at the quotation stage

Approve the order

After the scope and product details are agreed, the order records what is being supplied and any deposit required before scheduling.

Prepare for Installation

Before your installation date is fixed, we coordinate product lead times, site access, room preparation, and any work by third parties to ensure fitting day runs smoothly. This proactive planning minimizes disruptions and guarantees a safe, efficient setup.

• Product Lead Times & Logistics: We monitor delivery schedules for your stove, hearth materials, and flue components, scheduling your installation date only once all custom items are in stock and ready.
• Site Access & Parking: We confirm clear access routes to your property, verify parking arrangements for our fitting vans, and organize any necessary scaffolding or roof access equipment in advance.
• Room Preparation Guidance: We advise you on how to prepare the installation space, including moving furniture, removing delicate items, and creating a clear path for our HETAS-registered installation team.
• Coordinating Work by Others: If your project involves external trades, such as preliminary chimney sweeping, gas disconnections, or electrical alterations, we align schedules, so all site preparation is completed prior to our arrival.

Install & Commission

Our in-house team carries out the agreed installation work, commissions your stove to full working order, and guides you through its controls and permitted fuels at handover. We ensure every aspect of your installation operates safely, efficiently, and in strict accordance with UK Building Regulations.

• Expert Installation: Our HETAS-registered engineers handle every phase of the installation, from structural chamber preparation and hearth fitting to flexible lining, twin-wall system assembly, and safety alarm placement.
• Testing & Commissioning: We perform thorough smoke-draw tests, verify chimney spillage controls, and check flue draught pressure to guarantee clean combustion and peak operational safety.
• Fuel & Control Guidance: We walk you through operating your appliance's air controls, maintaining clean glass, using the top-down lighting method, and selecting approved fuels (such as Ready to Burn wood or authorized smokeless fuels).
• HETAS Handover & Certification: We complete your official HETAS compliance documentation for building regulations and home insurance purposes, providing you with your warranty paperwork and long-term care guidelines.

Keep the Records

Once installation and commissioning are complete, we ensure all statutory paperwork and technical documentation are fully registered and handed over. Eligible registered work is notified through the appropriate compliance route, and you retain every document necessary for manufacturer warranties, property sales, and home insurance.

• Building Control & HETAS Notification: We formally register your installation through HETAS (or the appropriate competent person scheme), notifying local Building Control on your behalf to confirm compliance with UK Building Regulations.
• Certificate of Compliance: You receive your official HETAS Certificate of Compliance, providing essential proof of safe installation for your local authority and home insurance provider.
• Commissioning Checklist & Sign-Off: We provide a copy of the completed commissioning checklist, recording initial flue draught readings, smoke test outcomes, and safety checks carried out on handover day.
• Appliance & Warranty Pack: All manufacturer user manuals, warranty registration details, and clear ongoing maintenance guidelines are organized into a single handover pack for easy future reference.